Where Have Soft Skills Gone?

Have you noticed an alarming decrease in employees’ soft skills during your purchase interactions lately? I sure have. Recently, I went to a restaurant where, after some reluctance, an employee served me burnt chicken in a dented container. Another day, I went to a lab where the sole employee made everyone wait 45 minutes so that she could take an extended break (well beyond the posted time). And I’ve had many other similar experiences…

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