Sep 8, 2022
2 min read
Where Have Soft Skills Gone?
Have you noticed an alarming decrease in employees’ soft skills during your purchase interactions lately? I sure have. Recently, I went to a restaurant where, after some reluctance, an employee served me burnt chicken in a dented container. Another day, I went to a lab where the sole employee made everyone wait 45 minutes so that she could take an extended break (well beyond the posted time). And I’ve had many other similar experiences…
